Please see attachment on how to remove and reset a jammed brew unit.

Also please see the FAQ on “How do I lubricate the Brew Unit?”

To place an order for your Saeco lubricant (11005044), you can contact our parts partner, Fox International, at the following number:
In the USA: 800-321-6993
In Canada: 800-333-1064 (also known as ICPS)

The lubricant is also part of the Saeco Maintenance Kit (RI9128/47) which also includes two bottles of liquid descaler, two Intenza water filters, replacement o-rings, cleaning brush, and a 10 pack of cleaning tablets.
You can also place your order at www.saeco-accessories.com or through any authorized service center.