Question

The reservoir door on my AirFloss will not close properly and/or stay closed, and liquids in the reservoir leak out. I have tried to re-install the door, but it still will not close and seal properly. Can I fix this?

Answer

If your reservoir door will not fully close to seat itself in the AirFloss handle, or if it will not stay closed, check the following.

1) If you have not yet tried to re-install the reservoir door on the AirFloss handle, try the following procedure at this time. Look at the hinge area on the handle where the door pivots open and closed. Are the two hinge pins on the door fully inserted in the two corresponding holes in the AirFloss handle near one end of the reservoir opening? If not, try re-installing the reservoir door, making sure the hinge pins are fully inserted into their holes.

2) If the hinge pins are properly installed, but your reservoir door still will not close or stay closed, examine your reservoir door. You may have a recently manufactured reservoir door. Recently manufactured reservoir doors have a small plastic latch tab at the end of the door opposite the hinge pins. This latch must be in a proper position to allow the door to fully close and seat in the AirFloss handle. The latch is in the proper position when it looks like the latch in Photo 1.

If the latch is bent forward like in Photo 2, the door will not close and seat in the AirFloss handle. Gently align the latch to its proper position and try to close and seat the door. If the door still will not close and seat properly, contact the call center for a replacement door.

If your reservoir door does not have the tab, and if you have tried the re-installation procedure and the door still will not close and seat properly, contact the call center for a replacement door.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to to answer your question better?