This product is not supported in the selected country.

Frequently asked questions

Back to FAQ

Question

Why can’t I access SmartTV portal where I was able to access before?

Answer

Proceed as follows:

  • Clear all cookies stored on your TV. Go to the TV menu; [Setup] > [Network settings] or [Installation] > [Clear Net TV memory] or [Clear Apps memory] or [Clear Internet memory].
  • If the problem exists after clearing the cookies, check whether your router is using a cloud service. If yes, change the default setting of your router back to traditional router set-up and management.
  • Another alternative is to reinstall your TV using the [Reinstall TV] option in the TV menu. This option will fully erase the settings on the portal.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to answer your question better?