If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD
Connect the SHOQBOX to the power supply with the AC/DC adapter.
Launch the Device Manager at Start->Programs->Philips->Philips (Model number of your ShoqBox) on your PC
IMPORTANT: All music & content of your SHOQBOX will be erased once the factory setting is restored.
A dialogue box will pop up; click Restore and OK to confirm and start restoring the unit to its factory setting.
Follow all screen instructions to complete the restoration.
The Device Manager will close automatically once the success message is displayed. Close all opened applications and safely remove your SHOQBOX by clicking on the EJECT HARDWARE icon in your task tray bar. When prompted, “The USB Mass Storage Device can now be safely removed from the system”, click OK and unplug your SHOQBOX.
Your player will display “UPGRADING FIRMWARE…” once disconnected from the computer. After firmware upgrade is complete, it will reset itself, showing the PHILIPS splash screen.