The id3 tag of my music seems to be missing and shows "No Track Found" on the display of the ShoqBox after being transferred with Musicmatch Jukebox.


  1. Download the Musicmatch Jukebox from the Philips support site.
  2. Unzip the file into a temp directory and then run the exe file to install Musicmatch Jukebox with the new plug in.
  3. Connect the SHOQBOX to the computer and the power supply with the AC/DC adapter.
  4. Backup all your data files in the ShoqBox to the computer
  5. Launch the Device Manager at Start->Programs->Philips->Philips (Model number of your ShoqBox) on your PC

    IMPORTANT: All music & content of your SHOQBOX will be erased once the factory setting is restored.

  6. A dialogue box will pop up; click Restore and OK to confirm and start restoring the unit to its factory setting.
  7. Follow all screen instructions to complete the restoration.
  8. The Device Manager will close automatically once the success message is displayed. Close all opened applications and safely remove your SHOQBOX by clicking on the EJECT HARDWARE icon in your task tray bar. When prompted, "The USB Mass Storage Device can now be safely removed from the system", click OK and unplug your SHOQBOX.
  9. Your player will display "UPGRADING FIRMWARE…" once disconnected from the computer. After firmware upgrade is complete, it will reset itself, showing the PHILIPS splash screen.
  10. Reconnect your GoGear to the computer and the power supply, with the database of the ShoqBox re-built, you may re-load all your songs back into the GoGear with Musicmatch Jukebox

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