Question

The error message "PLAYER PROBLEM", "PLEASE CONNECT PLAYER TO PC", "START DEVICE MANAGER" scrolls on the display of my GoGear.

Answer

You have a file error: system file may be missing or you have a format error on your GoGear. To remedy, the micro jukebox needs to be restored to the factory setting.

  1. Connect the GoGear to the power supply with the AC/DC adapter and to the computer with the provided USB cable. Make sure that Windows Media Player along with any other applications are closed.
  2. Launch the Philips Device Manager by double clicking the Device Manager icon at the task bar on your computer.
  3. Select the REPAIR tab on the dialogue box and then click Repair to start repairing.

    IMPORTANT: All music & content of your micro jukebox will be erased once the GoGear is repaired.
  4. Once the repair is complete a dialogue box will pop up; click OK and unplug the GoGear from the computer.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to to answer your question better?