What should I do if I see the following messages when I play a disc: Err, Error, or Disc Error?


Make sure that the disc is a digital audio disc. Your player cannot play the following discs:

  • CD-ROM, CD-RW, CD-i, VCD, or DVDs;
  • CD-R discs that are not finalized; or
  • two-sided, CD/DVD discs (called DualDisc or Flip Disc).

DualDiscs or Flip Discs can cause problems when you play them, and can get stuck in your player.

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