When I try to upgrade my players Firmware a pop-up message tells me to go to recovery mode. What is wrong?


There is nothing to worry about. This is the normal procedure if you upgrade from a relatively older Firmware version to the latest one. Just follow these steps to go to recovery mode:

  1. Back up the music and data files on your player to the computer.
  2. Disconnect you player
  3. Press and hold the play/pause key and immediately connect the player to the computers USB port
  4. Keep holding the play/pause key until the next screen appears.  Press "start" to upgrade the Firmware.

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