Question

Disc does not eject

Answer

Unplug the power cable for 20 seconds and then plug it again.

If the problem still cannot be resolved, please download the attached firmware and following the instruction to upgarde the firmware of the centre.

For your convenience, Philips made upgradeable software version 1.2.10 available.

Step 1 : Check your current firmware version

  1. Turn on your WAC700 Center
  2. Press MENU
  3. Press to select “Information”. Press OK
    • The display shows the FW (firmware) version number
    • Upgrading is necessary if the FW version is an earlier one

Note: The firmware information is also useful when you call Philips Customer Care Center.

Step 2 : Download Firmware upgrade

  1. Check you have the following tools:
    • PC (Pentium III 300MHz processor or higher)
    • Internet access (broadband or high speed)
  2. Click the attached file to download Firmware Upgrade to your PC
  3. Unzip the .zip file
    • Do not rename the filename.
    • Visit http://www.winzip.com for downloads if you can not open the .zip file.

Step 3 : Check Wi-Fi connection

  • Wi-Fi connection between Center and Station:
    • Check you have pressed STANDBY-ON to turn on WAC700 Center and WAS700 Station
    • On Station, check you can playback tracks in HD mode
    • On Station, check the signal indication shows maximum reception
  • Wi-Fi connection with the Wireless router/Access Point (if applicable):
    • Check the Wireless router/Access Point is working if your Center is connected to PC via a Wireless router/Access Point

Step 4 : Apply Upgrade to your Music Center & Music Station

Upgrade WAC700 Center

  1. Check WAC700 Center is ON and WAS700 Station is OFF
  2. Connect your PC and WAC700 Center using the supplied Ethernet cable
  3. Launch the Digital Media Manager (DMM) on your PC
  4. Select Preference Player Firmware Upgrade Firmware

  5. Click Yes to start upgrading

  6. Find the Firmware Upgrade file you stored in the PC. Click Open

  7. You will start transferring the file to WAC700 Center

  8. After file transferring is finished, upgrading starts automatically on WAC700 Center



    • The display shows “Updating firmware, please wait……” . A progress bar appears
    • Center will reboot itself twice during the upgrading process
    • After about 5 minutes, Center returns to HD mode. The upgrading is completed
      (Note: Keep your Center turned on during the upgrading.)

Upgrade WAS700 Station

  1. Press STANDBY-ON to turn WAS700 Station

    • Upgrading starts automatically
    • The display shows “Updating firmware, please wait……” . A progress bar appears
    • Station will reboot itself twice during the upgrading process
    • After about 5 minutes, Station returns to HD mode. The upgrading is completed
      (Note: Keep your Station turned on during the upgrading.)

Your product is successfully upgraded!

Step 5 : Verifying firmware version

To check the firmware version, see Step 1.

Helpful hints: If you have any problem, see Troubleshooting.






Troubleshooting

If the Station’s display shows: "Firmware is damaged, restoring a new copy …" or "Center is connected, retrieving firmware"

Follow the DON’T below:

  • DON’T restore Center’s setting (Don’t select "Menu" → "Setting" → "Restore Setting" on Center)
  • DON’T delete Stations from Center (Don’t select "Menu" → "Station Mgnt" → "Delete Station" on Center)
  • DON’T change Center’s Wi-Fi setting

Then,

  1. If the progress bar is moving on, wait and upgrading will start later on the Station
  2. If the progress bar stops moving and/or Station’s display shows "Error Code xxx", turn off the Station and then turn it on.
  3. If Step 2’s problem still exists, check there is no Wi-Fi interference around and reduce the distance between Center, Station and Wireless router/Access Point (if applicable)

 

 

Firmware upgrade history

Version 1.2.10

  • The software release 1.2.10 has provided a solution for CD ejection problem that has happened on a marginal number of CDs.

Version 1.2.6

  • The software release 1.2.6 has improved certain software stability of WAC700.

Version 1.1.17

  • Improved the CD slot loader mechanism to be more robust during insertion and ejection.

Version 1.1.15

  • Improved Wi-Fi connection, shorten the connection time.
  • Improved the CD slot loader mechanism to be more robust during insertion and ejection.

Version 1.1.10

  • Firmware released later than the Version 1.0. Version 1.1.10 provides more stable Wi-Fi streaming for MP3 tracks

    Note: If power failure occurs during CD ripping, you will lose all the tracks not compressed yet.

Version 1.0

  • Firmware installed on the set delivered

Attachments

File name
File size
File date
Language
12.0MB
2006-06-05
English (US)
12.0MB
2006-07-28
German
12.0MB
2006-06-05
English
12.0MB
2006-07-28
Spanish
12.0MB
2006-07-28
French
12.0MB
2006-07-28
Italian
12.0MB
2006-07-28
Dutch
12.0MB
2006-07-28
Portuguese

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