First check to see if your PC configuration is up to the minimum requirement by going to My Computer on the desktop right click and select Properties. If required upgrade your PC to match with the minimum configuration.
Important: Windows XP service pack 1 operating system is required to use this product. Service packs can be downloaded from www.microsoft.com/downloads. Please also make sure that you have the administrator rights of the PC.
Then check if you have the version of Windows Media Player bundled in the CD ROM installed. If in doubt un-install your existing versions of Windows Media Player and Philips Plug-in and then install again from the installation CD (for USA both CD1 and CD2) or from the support website.
Please go through the steps below to install the patch:
If the Windows still fails to recognize the GoGear after running of the patch.
If you see the below callout at the right hand bottom corner of Windows when your GoGear is connected to the PC. Your GoGear is not recognized properly by Windows.
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