First check to see if your PC configuration is up to the minimum requirement by going to My Computer on the desktop right click and select Properties. If required upgrade your PC to match with the minimum configuration.

• Pentium Class 300 MHz processor or better (1 GHz recommended)
• Windows® XP (SP1 or above)
• 128 MB RAM
• 500 MB hard drive space
• Video display card
• Sound card
• Microsoft Internet Explorer 6.0 with SP1 required for use of Music Store, Radio or On Demand services

Important: Windows XP service pack 1 operating system is required to use this product. Service packs can be downloaded from www.microsoft.com/downloads. Please also make sure that you have the administrator rights of the PC.


Then check if you have the version of Windows Media Player bundled in the CD ROM installed. If in doubt un-install your existing versions of Windows Media Player and Philips Plug-in and then install again from the installation CD (for USA both CD1 and CD2) or from the support website.

Please go through the steps below to install the patch:

1. First do a soft reset by pressing and holding the Power On/Off key and the volume + key for a couple of seconds.
   Connect your GoGear to a power outlet with the supplied AC/DC adapter. Don't connect it to the PC yet.
   Download the "Detect Philips GoGear Devices_v3" zip file in the attachment section to a temp folder on your PC.
   Unzip the patch fix file and then save it onto the desktop of your PC.
   
   
   
   
2. Double click on the "Detect Philips GoGear Devices (English)" icon . You will be prompted to connect your player to PC, now connect your GoGear to the PC and select OK.
   
   
   
   
3. Wait for a few seconds as the tool tries to detect the Philips device you have connected to PC, if the detection is successful, then you will see suitable message from Windows saying a new device has been found, and you will also be able to see the connected Philips device in Windows Explorer.

If the Windows still fails to recognize the GoGear after running of the patch.

1. Click Start -> Settings -> Control Panel.
2. Double click on “Add Hardware”.
   
   
   
   
3. Power your player with the supplied AC/DC adapter.
4. Make sure your player has been connected to the PC and select “Next >”. [DO NOT SELECT “CANCEL”]
   You will see a screen.
   
   
   
   
5. Once search is complete you need to click the option, "If have you connected your player to the PC" or "If you have not connected your player to the PC", select “Next >”.
   
   
   
   
6. Select "Add a new hardware device" option and select "Next >".
   
   
   
   
7. Select "Install the Hardware that I manually select from a list (Advanced)" option as shown in figure 10 and select "Next >".
   
   
   
   
8. Select "Windows Portable Devices" from the device type list and select "Next >".
   
   
   
   
9. Select "MTP Device" from the list and select "Next >".
   
   
   
   
10. Once installation is complete select "Finish" on the screen.
    
    

If you see the below callout at the right hand bottom corner of Windows when your GoGear is connected to the PC. Your GoGear is not recognized properly by Windows.

1. Power your player with the supplied AC/DC adapter.
2. Connect your player to the PC.
3. You will see a list of Hardware devices installed.
4. Select "USB 2.0 Device" and select "Next >".
   
   
   
   
5. Select "Install the Hardware that I manually select from a list (Advanced)" option and select "Next >".
   
   
   
   
6. Select "Windows Portable Devices" from the device type list and select "Next >".
   
   
   
   
7. Select "MTP Device" from the list and select "Next >"
   
   
   
   
8. Once installation is complete select "Finish" on the screen.