Why is there no sound when the PLAY button is pressed on my player?


  • Your battery may have gone dead. Insert a new battery before use.
  • Check if your headphone plug has been inserted into the headphone jack of the unit completely.
  • When you press the  button, make sure that it is pressed and held for long enough until the display light up.
  • Check if the volume is at an audible level. Increase the volume using the VOLUME + button.
  • If your GoGear is in pause mode, press the  button to resume playback.
  • Do a soft reset by re-inserting the battery.
  • If nothing works:
    1. Press and hold the button while connecting the device to the PC.
    2. Start Firmware Manager.
    3. Your device will be automatically recovered.

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