If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support. You may need to enter your language preference and the model number e.g. PSS210, PSS220 or PSS230, to access the Device Manager application upgrade file.
Download the zip file into a temp folder in your computer. Unzip the file and then double click the Setup.exe file to start the installation of the Device Manager.
Once the installation is complete, connect the ShoqBox to the computer and to the power supply with the AC/DC adapter.
Make sure all other applications such as Philips Device Plug-in, Windows Media Player or Windows Explorer that accessing the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC.
Select the REPAIR tab on the dialogue box and then click Repair to start repairing. IMPORTANT: All music & content of your device will be erased once the ShoqBox is repaired.
Click YES to start repairing. A status bar will show the repairing progress of the firmware.
Once the repair is complete a dialogue box will pop up; click OK and unplug the ShoqBox from the computer. IMPORTANT: All music & content of your device will be erased once the factory setting is restored.
Once the ShoqBox is disconnected from the computer, the unit will start up in a couple of seconds as usual.