Question

How do I upgrade my GoGear with the latest firmware?

Answer

  1. Check your firmware version by selecting SETTINGS from the root menu of your GoGear and then use the touch pad to select Information-> to display “FW ver”. If your firmware version is the same as the latest version posted on the support site at http://www.philips.com/support then there is NO need to update the firmware. However, if you do not have the latest version follows the steps below.
  2. Connect the GoGear to your PC.
  3. Launch the Philips Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC. If you do not have this program installed yet, install it from the by-packed CD (for US customers: CD2) or download it from www.philips.com/support.
  4. Make sure all other applications such as Philips Device plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.
  5. Make sure you are connected to the internet
  6. The Philips Device Manager will detect the connection of your GoGear and the application will automatically check on the Internet to see if an update is available and prompt you to download the updated firmware. Click YES to start the download. (Please do not disconnect the jukebox during the upgrading process as this interruption may damage the firmware!)

  7. A status bar will show the download progress of the firmware. Once the download is complete the application will prompt you to install the update onto your GoGear. Click YES to confirm.
  8. The application will show the status of updating and at the end you need to click OK to complete the update. (Please do not disconnect the jukebox during the upgrading process as this interruption may damage the firmware!)
  9. Follow all on screen instructions to complete the firmware upgrade.
  10. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your GoGear .
  11. Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual. If the message does not disappear after 2 minutes, do a soft reset by pressing and holding the Power On/Off and the volume + key for a couple of seconds.

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