Question

The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.

Answer

  • The TV's behavior is considered to be normal as some accessory devices have an HDMI audio output setting that requires to be turned on when using an HDMI to HDMI connection.
  • Check the on-screen menu of the accessory device to ensure that the HDMI audio output is set to ON.
  • In some cases, you may need to set the digital out audio stream of the accessory device to PCM.
  • For detailed information, please refer to the user manual of the accessory device.

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