Question

I have upgraded my Windows Media Player 10 to Windows Media Player 11 and encountered problem with transferring media files to my device. What should I do?

Answer

Using WMP11 to transfer media files to Philips digital audio players may result in abnormal behavior of your PC , Digital Audio Player or Windows Media Player. Please continue using Windows Media Player 10 or the Software that your product came with , for transferring media files to your Philips digital audio player.

Please follow the instructions below to roll back to Windows Media Player 10

  1. Disconnect the device from PC.
  2. Make sure that WMP11 is not running. If WMP11 window is open, please close the same before starting this process.
    Sometimes, it is possible that WMP11 is running in the background. To make sure that it is closed completely follow:
    1. Press Ctrl+Alt+Delete to get Windows Security window and select Task Manager button.
    2. Go to Processes tab and select wmplayer.exe process and press End Process.
  3. Open Windows Explorer. Select Control Panel from the left pane. Select and open Add or remove Programs as shown in figure below:
  4. In Add or Remove Programs panel please check Show Updates as shown in the figure below:
  5. Select the following components as per the order and click to Change/Remove to uninstall the same from the PC:
    1. Windows Media Player 11
    2. WMP11 Media format runtime11
    3. Microsoft User mode Driver framework feature pack 1.0.0 (Pre release 5348)
  6. The system will ask you to re-start. Please follow the same and let the PC re-start.
    Warning: System re-start has to be done for the changes to reflect properly.
  7. Make sure that all the above three components are uninstalled successfully.
  8. Now WMP10 has been restored.
  9. Connect the device to the PC.
  10. Right click My Computer -> Manage to get Computer Management window.
  11. Here select Device Manager from left side.
  12. Open Portable Devices tab Philips devices will be listed here.
  13. Right click on the Philips device and select Uninstall as shown in the figure below:
  14. Disconnect and reconnect device to the PC.
  15. Now your PC has WMP10 & the device should start working properly.

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