My player has no power or is locked up. What’s wrong?


  • Your battery may be dead. Insert a new battery before use.
  • You may have failed to press and hold the button long enough. Press and hold the button until the Philips splash screen appears on the display.
  • Do a soft reset by reinserting the battery.
  • If nothing works, then use the Device Manager to recover your player:
    1. Launch the Philips Device Manager at Start > Programs > Philips Device Manager > Philips Device Manager on your PC, and then click the Repair tab.
    2. Press and hold the button while connecting the device to the PC.
    3. Keep holding the key until Philips Device Manager acknowledges the recovery mode of your player.
    4. Click the Repair button, and follow the instruction of the Device Manager.
    5. After the player has been repaired, remove it from your computer and restart.

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