Question

How do I restore my player to the factory settings?

Answer

  1. Launch the Philips Device Manager at Start > Programs > Philips Device Manager > Philips Device Manager on your PC, and then click the Repair tab.
  2. Disconnect the device from the computer, and switch the device off.
  3. Press and hold the button while connecting the device to the computer.
    Note: When you connect the device to the computer for the first time in recovery mode, a hardware wizard will pop up to install the software. Please select "Install the software automatically," and then click Next. During the installation, a warning message stating, "The software you are installing for this hardware has not passed Windows Logo testing” appears. Select Continue Anyway, and then click Finish to complete the installation; this installation will not affect your computer. (The installation will only take place once when you restore your player the first time.)

    If you have canceled the hardware wizard without installing the software, you may experience detection problems with the Device Manager the next time you try to connect. To eliminate this problem, run the device detection patch in the FAQs attachment of "My player is not recognized by PC," and repeat steps 1 to 3 of this FAQ.
  4. Keep holding the key until the Philips Device Manager acknowledges the recovery mode of your player.
  5. After the player has been repaired, click OK, and disconnect from your computer.
  6. The player is ready for use again after restart.

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