I'm having serious problems with my drive, is there a step by step problem solving tree?


This document is applicable for Internal and External Philips optical disk drives.

If you are experiencing problems with your internal or external Philips drive please follow the steps below to resolve the issue.

To do: Check if your Philips drive is recognized by Microsoft Windows
How to
  Click the start button 
  Click Control panel
  Double click on System
  Click on the Hardware tab 
  Click on the Device Manager... button 
  In the Device Manager tree double click on DVD/CD-ROM drives


If you see your Philips drive in the Device Manager please go to the software check list section
If the Philips drive is not visible in the Device Manager list go to the hardware check list section


Hardware check list
Internal Philips drive
To do: Check if the Philips drive is detected by the PC.
The Philips drive is detected by the PC if it is visible in the BIOS (Basic Input/Output System).
How to
  Turn on the PC and press the key to get into the BIOS menu (this is usually shown in the corner of the screen. Most common keys are Esc, F1-key, F2-key, F10-key, Del-key). 
  Use the up, down, left and right keys to go to BIOS menu item Primary/Slave IDE.
If the Philips drive is not visible in the BIOS you will have to open the PC and check the cabling on the drive and jumper settings.

  Always disconnect the power cable from the computer before handling the drive to prevent electrical damage. 
  Ground yourself and your tools by touching the computer cover or frame before handling the drive to prevent damage to the electrical components. 
  Avoid touching the pins with pliers to keep from bending the pins.

Master/Slave Jumper setting
To do: Check master/slave jumper
If the Philips drive is the only drive in the PC the jumper should be set to Master. If the Philips drive is added as a second drive the jumper should be set to Slave (default).
How to
  Power down the PC. 
  Open the PC. 
  Look at the side of the Philips drive where you can see the pins. 
  The diagram for jumper settings (Master/Slave) are printed on the drive. Change jumper to the right setting.

Data Cable
  Make sure the data cable is connected in the right way to the Philips drive and the motherboard.
Red side (A) should be connected to pin 1 (see image below).

  Make sure the flat cable that is attached to the drive is connected in the right order (see image below).

Power Cable
  Make sure the power cable is connected thoroughly to the Philips drive. Try another free power cable if the current one doesn't work.

External Philips drive
To do: Check power cord
How to: Push the Open/Close button on the front of the External Philips drive.
The power of the Philips Drive is OK when the tray can be opened and closed with the button on the front.
Make sure the power supply is connected to a life power outlet and try to reseat the power connector in the External Philips drive.

To do: Check USB connection
How to:
  Connect another USB device to the cable. 
  Use another USB cable to connect with the External Philips Drive. 
  Use another USB port on your computer.


Software check list
To do: Check firmware version with Philips Intelligent Agent.
How to:
  Download and install the Philips Intelligent Agent. 
  Run the Philips Intelligent Agent. 
  If new firmware is available, upgrade you Philips drive.

To do: Try burning with a quality brand CD/DVD disk.
How to
  Buy a quality brand CD/DVD and burn information on that media. Quite often cheap disks cause read/write errors.
  Use Nero CD-DVD Speed to test the burning process of your drive. 

To do: Goto the FAQ site of you Burning Software.
How to:
  If all the above fails please go to the support site of the CD/DVD burning software. Most probably some settings in the software are incorrect.

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