The dispay says load and the tray won't open
The set is waiting for language selection..
1. Connect the set to a TV or display.
2. Select the correct input on the TV or display
3. If there is no menu open the user access panel and select the correct video output (page 19 User manual)
4. Now you should see the installation menu (and select language).
During the complete process above there is "load" in the display.
After finishing these steps it will take a few seconds and the tray can be opened.