Question

I occasionally lose picture or have no picture at all when using HDMI connection with my DirecTV box model H20-100

Answer

With the 'DirecTV model H20-100' satellite box  connected to your TV via HDMI, one of the symptons described below might appear:

  • "unsupported video format"  message appears on the screen
  • cyclical picture drops
  • no picture at all

This issue has been resolved in latest firmware version.Please update your set accordingly. 

Updating to the latest SW will solve the problem.

Go to the SOFTWARE section of the product page for download and details on how to upgrade your set.

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