Question

Why can't I transfer the video file after disconnecting the player from the PC in response to the message OK TO DISCONNECT?

Answer

Transferring video files via ArcSoft MediaConverter

The player has already been disconnected during video file conversion.

  • Disconnect the player from the PC after you see the following information on the PC. (The model number in the picture below is only an example.)
     

Remark:

To make sure the video files are successfully transferred to the player, select the option Show report after close in the above picture. 

 

Transferring video files via Windows Media Player

Make sure to disconnect the player from the PC after you see the below information on the PC. (The model number in the below picture is only an example.)

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