Question

How do I update my Player with the latest firmware?

Answer

  1. Check your firmware version by selecting SETTINGS from the root menu of your Player and then select Information-> select Firmware version to display “FW ver”. If your firmware version is the same as the latest version posted on the support site at http://www.philips.com/support then there is NO need to update the firmware. However, if you do not have the latest version follows the steps below.
  2. Connect the Player to your PC.
  3. Launch the Philips Device Manager at Start->Programs->Philips digital audio player->SA43xx-> Philips SA43xx Device Manager->Philips Device Manager on your PC. If you do not have this program installed yet, install it from the by-packed CD or download it from www.philips.com/support.
  4. Make sure all other applications such as Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.
  5. Make sure you are connected to the internet
  6. The Philips Device Manager will detect the connection of your Player. The application will automatically check on the Internet to see if an update is available and prompt you to download the updated firmware. Click INSTALL NOW to start the update. (Please do not disconnect the device during the upgrading process as this interruption may damage the firmware!) 
  7. Follow all on screen instructions to complete the firmware upgrade. A status bar will show the download progress of the firmware.  
  8. The application will show the status of updating and at the end you need to click OK to complete the update. (Please do not disconnect the device during the upgrading process as this interruption may damage the firmware!) 
  9. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your Player.
  10. Once the Player is disconnected from the computer, the player will shutdown automatically. If you cannot switch on after the firmware upgrade, do a soft reset by using a sharp object to press the reset pinhole on the side of your Player.

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