Question

What can be the problem if my play list is deleted as soon as it I connect the player to PC?

Answer

The new firmware version FW1.13.2 & FW1.13.6 or higher may solve this problem. Please connect your PC to the Internet and launch the device manager to upgrade the firmware of your device automatically.

How can I check the firmware version number in my player?

  1. At play mode, press the MENU key.
  2. Select SETTINGS from the root menu of your player.
  3. Use the navigation keys to select INFORMATION and then FW version, press the navigation key . The firmware version number will show on the display.  

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