If you have not installed the related Codec package in your PC yet, you will see the message THE FILE IS NOT SUPPORTED. The picture attached below, fromthe media converter software, shows the message when you try to transfer those video files into your player via the media converter software.
To solve the problem, you can use the Internet to download the related Codec package and then install it onto your PC.
How can I find the correct Codec package on the Internet?
You can now transfer your video file into your player via the supplied media converter software.
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