What can I do if there is an error message “PLEASE CLEAR 10M MEMORY” displayed on of my player?


It means that your player’s memory is full. That is not a failure.  Free up your player’s memory to ensure that there is at least 10M free space.

REMINDER: The player needs 10M free memory space in order to keep it running normally.

Follow the below steps to free up memory of your player:

  1. Connect your player to a PC through a USB cable.
  2. Go to My Computer or Computer to open the folder of your player.
  3. Select some files that are rarely used. Press and hold Ctrl key of your keyboard when you select files.  This allows you to select multiple files.
  4. Right-click on the selected files; and then select Delete.  
  5. Click on Yes to confirm.
  6. Repeat step 3-5 until there are 10Mb free spaces in your player.
  7. Right-click the folder of your player in My computer or Computer;  and then select Properties to check the free spaces in your player. 

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