Why is the TV not able to recognize my USB flash device?


NOTE: Not all USB flash drives are recognized by your TV.

  • Only memory cards in FAT/DOS format are supported.
  • Portable hard discs are only supported as a mass storage device without any multimedia capabilities. If your portable hard disc comes with multimedia capabilities, you have to connect your hard disc as a standard peripheral device.
  • Your TV supports playback of files in JPEG (Photo) and MP3 (Music) format exclusively. Video files such as AVI, MPEG4, MKV, etc. are not supported.
  • Make sure that your TV has the latest software installed. You can find the latest TV Firmware Upgrade Software and Readme File documents on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

Follow these steps below to check if your USB flash device is supported.

  1. Switch off your TV.
  2. Insert your USB device into the USB connector at the side of the TV.
  3. Switch on your TV.
  4. The BROWSE USB icon will be shown on the home menu if the TV recognizes the USB flash device.
    Note: If the TV does not recognize the USB flash device, try re-inserting the USB flash device and repeat the procedure again.
  5. Select the BROWSE USB icon and press the 'OK' button to access the content browser.
  6. To view the media files that are stored on the USB flash device, select the folder of your choice and press the cursor right to browse through the contents.
  7. Large files or files from high capacity USB drives can take a little longer to load in thumbnail browsing view. Switch to file browsing view for a quick view of all available files.

If your TV still does not recognize the USB device;

  • Please contact the Philips Consumer Care centre for further assistance or to find more information related to the USB issue. You can find the contact details on the Consumer Support page.
  • Make sure you have the model number and the serial number at hand when you call us. You find these numbers on the sticker at the side/back of your TV.

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