It depends on your PC Codec Pack installation.
We recommend you to playback your video file by using the supplied Media Converter software.
If the playback is OK, go ahead to convert & transfer your video file by using the Converter software.
If the playback fails, you need to install the corresponding Codec Pack on your PC before the video converting & transferring.
Where can I get the Codec Package?
Internet is the best source for you to get the Codec Package.
Note: If your video still does not play, it may be copy protected (DRM). The converter / player does not support video files that are protected.
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