Question

My new 46 inch 9705 3D set has some Ghosting/blurring on the image. What is Philips doing about this?

Answer

3D television is a new and evolving technology, methods of recording and encoding 3D are improving.
However, some content can sometimes have blurring especially around the edges of the picture. This is not a fault.
The type of HDMI cable and HDMI splitter can contribute to this issue. Be sure to use a 3D ready cable.
For most customers by updating the software using this link http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=46PFL9705H/12&slg=en&scy=GB / it will remove this issue.
In a very small number of instances we will need to change a panel.
In this instance call our Customer Services team on 0800 331 6015 and we will arrange for a qualified engineer to fix this (free of charge)

 

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