Question

Why some channels in the EPG are displayed without programme information and instead have the message "no info availalbe-other network"?

Answer

During the first installation just after the scan you are prompted with the "Preferred network selection" screen.
This can affect households on the border between two televisions regions as the unit is designed to receive programme information only from the preferred network.
If you wish to change your "preferred network" choice you will need to perform a factory reset where you will be able to select an alternative.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to answer your question better?