Question

What can I do if one or more channels are missing?

Answer

Make sure that your TV has the latest software installed.

  • To read the Firmware Instructions, Firmware History or download the latest software for your TV, click the link under the 'Attachments' section on the FAQ page.

If you have already installed the latest software and your TV is still unable to install the missing channels;

  1. Make sure that you have switched to the channel list that stored all the channels.
     
    Follow these procedures to check the channel list:
     
    1. Press the 'LIST' button on the remote control to display the channel grid.
    2. Press the 'OPTIONS' button to display the options menu.
    3. Select [Select list] and press the cursor right .
    4. Check that you have selected the correct channel list.
    5. If you are not sure which channel list is used, select [All] and press the 'OK' button to confirm.
    6. Press the button to exit the channel grid.
       
  2. Your service provider may have changed the channel frequency.
     
    • Different service providers use their own channel list containing their predefined channel arrangement and the frequencies on which the TV can find the channels.
    • When the service providers update the channel list, the frequency may be changed. You will need to update the channel list to restore the missing channels.

Your TV will update channels and stores new channels everyday when you leave the TV in standby mode. If you do not wish to update your channel automatically, you need to switch off the [Automatic channel update] in the [Setup] > [Channel settings] > [Channel installation] menu.

Follow these steps to update the channel list to restore the lost channels.

  1. Press the button on the remote control to access the Home menu.
  2. Use the cursor buttons to select [Setup] and press the 'OK' button.
  3. Select [Search for channels] and press the 'OK' button.
  4. If the Child lock is activated, the screen will prompt you to enter your access code. If you have forgotten your access code, you can reset the access code in the [Setup] > [Channel settings] > [Child lock] > [Change code] menu. Refer to the FAQ (I have forgotten my 4-digit access code. How can I reset it?).
  5. Select [Update channels] and press the 'OK' button.
  6. Select [Start] and press the 'OK' button to start the channel update.
  7. The menu screen disappears and the progress of the channel search is displayed. The progress bar indicates the number of channels added or removed.
  8. Once the channel update is completed, press the 'OK' button and the TV will automatically exit the menu.

If your TV still does not find the channels after the channel update;

  • Reinstall all the channels.

If no improvement is observed after you have performed a full channel installation.

  • Consult your service provider for information related to the missing channels.

Attachments

File name
File size
File date
Language
Release Notes, T911E_2.18
66.95 KB
2013-02-06
English
268.92 KB
2012-09-17
English
Software Upgrade, T911E_2.18
30.99 MB
2013-02-06
English (US)

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