Question

What shall I do if I have problem using the presenter as the remote control for the Luminous Textile Panel?

Answer

Check the below one by one:

  1. Make sure the battery of the presenter is not empty.
    • Press the laser pointer button on the presenter. If the laser pointer does not work, the batteries need to be replaced.
  2. Make sure the presenter is switched on.
    • Open the battery cover of the presenter to check whether the presenter is switched on. 
       

  3. Make sure you are using the dongle that goes with the presenter. Each presenter is connected (‘paired’) with its dongle in the factory. That means, a presenter will only work with its own dongle.
  4. Make sure the dongle is properly inserted into the driver box of the master panel.
  5. Make sure presenter is paired with its dongle.
    - In some rare cases the presenter might be accidentally disconnected from the dongle. In this case, reconnect them.

If the problem persists, contact Philips Large Luminous Surface back office (info.luminous-textile@philips.com) for help.

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