What issues are solved by a software upgrade?


Every software update solves a different issue. A software update ensures that your TV is performing optimally in accordance with the latest technological developments.

To check if there is new software available for your TV, you have to check if the software version on the Philips support website is higher than the software version on your TV and update it if necessary.

Follow these procedures to check the current software version on your TV.

  1. Press the button on the remote control to access the home menu.
  2. Use the cursor buttons to select [Setup] and press the 'OK' button to confirm.
  3. Select [Software settings] and press the 'OK' button.  
  4. Select [Current software info] and press the 'OK' button to display the current software version on your TV set.

Check the software version against the latest TV software on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

  1. If the TV software version is lower than the version posted on the website, this means the software of your TV set needs to be upgraded.
  2. Follow the instructions in the user manual or readme file of the firmware upgrade on how to upgrade your software.
  3. Do not install a lower version of software than the current version installed on your product. Philips cannot be held liable or be made responsible for problems caused by a software downgrade.

The latest software solves the issues below:

NOTE: Each release contains all solutions identified in the earlier version.

T911E_2.18 (Date published: 2013-02-06)

  • Improved channel switching time for DVB-S channels. (Only applicable to country, Turkey)
  • Fixed Romania DVB-C teletext issue.

T911E_2.15 (Date published: 2012-08-23)

  • Onscreen [Help] content update.
  • Russian OSD translation errors are corrected.
  • Changed the default [Visual impaired] option from on to off.
  • Channel list update message pops up after switching channels.
  • Missing satellite channels. (Only applicable to country, Germany)
  • Unitymedia cable provider option is added to the DVB-C installation cable provider list. (Only applicable to country, Germany)
  • TV does not response to the remote control when you switch to France 24 or Balkan TV channels via Teledünya digital service provider. (Only applicable to country, Turkey)
  • Picture freezes and TV does not response to the remote control when you switch to Mezzo channel. (Only applicable to country, Serbia)

T911E_2.09(Date published: 2012-06-19)

IMPORTANT: Please perform factory reset under [Setup] > [TV settings] > [Factory settings] after the software upgrade.

  • TV shows incorrect colour after you have upgraded to software version T911E_2.08.

T911E_2.08(Date published: 2012-06-11)

  • TV hang-up during DVB-T channel installation. (Only applicable to countries, Spain and Italy)
  • [Help] content is only available in English language.

T911E_2.06(Date published: 2012-05-03)

IMPORTANT: You’re highly recommended to upgrade your TV to this software as it covers major certification.

  • Vertical bars appear intermittently.
  • Change the default picture format to [Wide screen].

T911E_2.05(Date published: 2012-04-13)

  • Onscreen [Help] content update.

T911E_2.02(Date published: 2012-03-21)

  • Initial production software.


File name
File size
File date
268.92 KB
Software Upgrade, T911E_2.18
30.99 MB
English (US)

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