Why does my TV automatically switch off after a specific time?


In order to help you save energy, your TV will automatically switch off if no buttons have been pressed (such as press a remote control button or a control on the TV front panel) after a specified time of watching TV. The auto switch off time can be set in the [Setup] > [TV settings] > [Preferences] > [Auto switch off] menu.

In order to switch off the [Auto switch off] feature, proceed as follows:

  1. Press the button on the remote control to access the home menu.
  2. Use the cursor buttons to select [Setup] and press the 'OK' button to confirm.
  3. Select [TV settings] and press the 'OK' button.
  4. Press the cursor down to select [Preferences] and press the cursor right .
  5. Press the cursor down to select [Auto switch off] and press the cursor right .
  6. To switch off the [Auto switch off] feature, press the cursor down to zero minutes and press the 'OK' button to confirm.
  7. Press the button to exit the menu.

If your TV still switches off randomly;

  • Make sure that your TV has the latest software installed.
  • Go to the Attachments section on this FAQ page to find the latest TV Software Upgrade and Firmware history documents.

When no improvement is observed after you have upgraded the TV software;

  • Please contact the Philips Consumer Care center for further assistance or to get more information about this issue. You can find the contact details on the Consumer Support page.
  • Make sure you have the model number and the serial number to hand when you call us. You can find these numbers on the sticker at the side/back/bottom of your TV.


File name
File size
File date
Release Notes, T911E_2.18
66.95 KB
268.92 KB
Software Upgrade, T911E_2.18
30.99 MB
English (US)

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