It seems that the volume cannot be increased over a certain level. What can I do?


The volume of your player is capped at a certain level; for example level 20. This is to comply with a regulation in the European Union for protecting hearing safety (EN 60950-1).


  • the volume reaches a high level; or
  • you have been listening at a high volume level for 20 hours;

There will be a signal of “beep-beep-beep”. To unlock this volume limit, press and hold button.

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