I have docked my mobile device on the speaker but it is not charged/ detected. What can I do?


If the device is covered with a case or bumper, remove the case or bumper. The opening of some protective cases or bumper in the market is too small for the device to be properly docked on speakers with Lightning connection.

If the problem persists after removing the case or bumper, disconnect and then reconnect the speaker from power supply. Then dock the device on the speaker.

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