What information should I prepare before contacting with Philips support representative?


Having the required information/document ready would facilitate the process of problem identification and problem solving. Try your best to collect the following information/document before contacting a Philips support representative.

  1. Model number and serial number of the device.
    The model number and serial number is usually on the back or on the bottom on the device.

  2. Version number of the firmware in the device.
  3. Proof of purchase.

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