This problem could happen in two situations:
(A) You have selected the wrong device name.
(B) As there are more different kind of brands and products in market, your remote control may not be fully compatible with all brands and products.
Follow the steps below to get the Philips remote control to learn the functions from the original remote control:
Alternatively, download the new remote control firmware. Refer to chapter 4.10 ‘Installing the Philips PrestigoSync software’.
If the above does not help, click Contact Page to contact your local consumer care service.
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