Question

What should I do if I cannot successfully connect the monitor?

Answer

Make sure:

  • You are using InSightHD App; 
  • The Wi-Fi network is functioning well on your smartphone/tablet with an upload speed of 1Mbps or above and a download speed of 2Mbps or above. (Try website such as http://www.speedtest.net on your smartphone/ tablet to test the upload and download speed of your Wi-Fi network.);
  • The network to which your smartphone or tablet connected is a 2.4GHz Wi-Fi network (not a 3G, 4G nor EDGE network);
  • Your monitor is placed in a location where the Wi-Fi signal is strong;
  • Your network is not Firewalled; and
  • If your router has “MAC-address filtering” feature, make sure you enter the MAC address of the monitor in the router set-up. (The MAC address of the monitor is located on the label on the back of the monitor.)

 

If you have problem connecting the monitor; and the LED indication on the monitor keeps flashing amber or flashing green, try the following:

Reset the monitor:

  1. Disconnect the monitor from power supply.
  2. Reconnect the monitor to power supply. Wait until the LED is flashing amber.
  3. Use a pointed object (such a tip of a pen) to press and hold the reset button (located on the back of the monitor) for 1-2 seconds. 
  4. Disconnect the monitor from power supply.
  5. Reconnect the power supply.
  6. Follow the onscreen instructions of InSightHD App to *connect the monitor.

Delete monitor and then re-connect the monitor (For users who have connected the monitored before)

  1. Launch the InSightHD App.
  2. Follow the steps below to delete monitor in the app. 
  3. After deleting the monitor, *re-connect the monitor.

In case the above does not help; or the LED indicator of your monitor stays solid amber, please contact our consumer support (Contact Page) for further assistance.

* When you scan the QR code shown in the App, place the QR code just in front of the lens of monitor and then slowly pull back to a distance up to 20cm until the LED of the monitor flashes in green.

 

The video (with English caption) below shows the setup steps of the monitor:

 

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