Question

The appliance does not work. What can I do?

Answer

There can be several reasons why your appliance does not work:

1. Check whether the appliance is correctly plugged in and switched on.  

- For heatstylers: Press the on/off button until the display lights up or move the on/off slide switch to the I position. Then select a temperature and wait a minute to let the appliance heat up.
- For dryers: Select an airflow setting.

2. Check whether the power supply works.

If it does not, plug in another appliance to check whether the power outlet is live.

3. Check that the voltage indicated on the appliance (type-plate) corresponds to the local voltage of the country you are in.

4. Check whether the cord is damaged.

If the cord is damaged, unplug it immediately. You must have it replaced by Philips, a service center authorized by Philips or similarly qualified persons in order to avoid a hazard.

5. If the appliance still does not work:

- Please check the guarantee period: your appliance needs to be repaired or replaced.
- For further information, please contact the Philips Customer Care Center in your country. You can find the phone number in the worldwide guarantee leaflet.
- If there is no Consumer Care Center in your country, go to your local Philips dealer.

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