Question

What should I do when the dustbag-full indicator has changed color?

Answer

Possible cause

The dustbag-full indicator indicates that the airflow in the vacuum cleaner is blocked. In most cases this means that the dustbag is full. The dustbag-full indicator also changes color when an object gets stuck in the nozzle, tube or hose or when the exhaust filter or motor protection filter is clogged.

Solutions

Please follow the steps mentioned below to restore the cleaning performance of the vacuum cleaner:
1. Makes sure the hose, tube and nozzle are not blocked by an object
2. Make sure the exhaust filter is clean
3. Make sure the motor protection filter is clean (if applicable)
Check again whether the dustbag-full indicator changes color even when the nozzle is not placed on the floor
4. Replace the disposable dustbag with a new Philips s-bag or empty the reusable dustbag if the dustbag-full indicator still changes color permanently even when the dustbag is not full yet.

Information on which type of filter and dustbag fit your appliance can be found in the user manual. To find out where to buy new filters or dustbags in your neighborhood, click ‘Find a store’ under ‘Service’ on the left side of this page.

NOTE: When you use the vacuum cleaner to vacuum ashes, fine sand, lime, cement dust and similar substances, the pores of the dustbag become clogged. As a result, the dustbag-full indicator will indicate that the dustbag is full. Replace the disposable dustbag or empty the reusable dustbag, even if it is not full yet (see chapter ‘Replacing/emptying the dustbag’).

IMPORTANT: Only use Philips disposable dustbags or a Philips reusable dustbag with this appliance. Other dustbags might damage the motor of this appliance. Never reuse a disposable dustbag.

You can find more information in the user manual. If the above solution did not help to solve your problem, please contact Philips Consumer Care.

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