Check if the holes in the dispenser head are obstructed. If they are, clean them with a pin.
In machines that can work with preground coffee, brew a cup of preground coffee without putting in any ground coffee. If water comes out, the coffee beans may be the problem. In that case, we recommend re-adjusting the machine to the most suitable grinding level for the kind of coffee you want and/or to switch to a mixed Arabica-Robusta blend.
Remove the dispenser from the machine (if possible) and rinse it carefully according to the instructions in the user manual.
If the above does not resolve your issue, please contact our Consumer Care Center. See contact details on the product information page.
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