This is caused by a clogged pod holder. If the sieve in the pod holder is clogged, the brew head gets locked and you cannot open the lid any more.
Follow the steps below to open the lid if it is locked:
Place the pod holder in your SENSEO® machine during descaling.
The descaling solution will unclog the sieve.
Why does the pod holder get clogged?
Correct way to place cappuccino and chocolate pods in the pod holder
Cappuccino or Chocolat pods: These pods only fit in the 2-cup pod holder!
If the above solutions have not helped you solve your problem, please contact a Philips Contact Center. Contact Page
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