Why does the vacuum cleaner have less suction power than usual?


In most cases, loss of suction power is caused by the dust compartment being full or the filter being dirty. See below for all possible causes of a loss of suction power and check if a cause applies to your appliance.

Possible causes:

  1. The dust compartment is full.
  2. The filter is dirty.
  3. The nozzle, roller brush, or other accessories are clogged.
  4. The joint of the floor nozzle may be blocked with large dirt particles.

Possible solutions:

Cause 1: The dust compartment is full:
Empty the dust compartment. Press the nozzle release button to remove the detachable nozzle. Then shake the contents of the dust compartment into a trash can (fig.1).

For a thorough clean, press the dust compartment release button to remove the dust compartment (fig.2) Take out the filter unit and empty the dust compartment.  

Fig.1                    Fig.2    

Cause 2: The filter is dirty:
To maintain optimal suction performance, we advise you to clean the filters every 2 to 4 weeks.
Remove the dust compartment and take the filter unit out of the dust compartment (fig. 1). Remove the outer filter. Clean the inner filter and the outer filter with a brush or with a normal vacuum cleaner. If the filter is really dirty, you can clean the filter in cold or lukewarm water. Note: Never put the filter unit back when the filters are still wet, as this will damage your appliance!


Cause 3: The nozzle, roller brush or other accessories are clogged:
To clean the detachable nozzle, press the nozzle release button to remove the detachable nozzle from the appliance (fig.1). The nozzle can be cleaned in warm water with some washing-up liquid. Make sure the nozzle is dry before you reattach it to the appliance. Also check the other accessories that come with the vacuum cleaner and make sure they are not clogged.

There are two ways to clean the roller brush. You can use a pair of scissors to cut the hairs etc. that have collected around the roller brush (fig.2). For easier cleaning, you can take out the roller brush completely (fig.3). If you want to clean the roller brush with water, you can do so, but only after you have removed the roller brush from the floor nozzle!

Fig.1         Fig.2                Fig.3  

Cause 4: The joint of the floor nozzle might be blocked with large dirt particles:
Check if the joint of the floor nozzle is not blocked with any large dirt particles. Press the floor nozzle release button (1) to detach the stick from the floor nozzle (2) (fig.1) and remove any large dirt particles from the joint. 



If the above solution(s) did not help to solve your problem, please contact Philips Consumer Care.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to to answer your question better?