Question

The roller brush does not work. What is wrong?

Answer

The roller brush will not work if you forgot to switch off the handheld vacuum cleaner before you placed it into the stick unit (fig.1).

To make the roller brush work, press the on/off switch onto the stick unit to switch it off and then switch it on by pressing the on/off button again (fig.2).

Fig.1              Fig.2

 

If the above solution(s) did not help to solve your problem, please contact Philips Consumer Care.

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