Question

The SENSEO® makes more noise than usual.

Answer

It is normal for the machine to make a humming noise. When you flush the machine with water for the first time, this humming gets even louder.

If the machine gets noisier over time, we advise you to descale the machine.
If the machine is used normally, scale build-up may cause the SENSEO® machine to get noisier after approximately 3 months.

Tip: 
To keep the normal noise down, you should place the machine on a stable, flat surface, preferably not on a stainless-steel worktop. When you brew 2 cups, make sure you place the cups either slightly apart or close together to prevent them from rattling against each other.

If descaling does not help, we advise you to contact the Philips Consumer Care Center in your country. Contact Page

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