Question

The SENSEO® makes more noise than usual.

Answer

It is normal that the machine produces a humming noise. When you flush the machine for the first time with water, this humming gets even louder.

If the machine gets noisier in time, we advise you to descale the machine.
If the machine is used normally, scale build-up may cause the SENSEO® machine to get noisier after approximately 3 months.

Tip: 
To keep the normal noise down, you should place the machine on a stable, flat surface preferably not on a stainless-steel worktop. When you brew 2 cups, make sure you either place the cups slightly apart or closely together, to prevent them from rattling against each other.

If descaling does not help we advise you to contact the Philips Consumer Care Center in your country. Contact Page

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