Question

Why is there no foam layer on my coffee?

Answer

Your problem may have several causes. First check which brand of coffee pods you use. 
We advise you to use SENSEO® coffee pods. On www.senseo.com you can find which different coffee flavors are available in your country. 

If the absence of a foam layer is not caused by the coffee pod, please check if one of the following causes applies:

  1. The coffee spout, coffee collector and pod holder are dirty. 
    The foam layer is produced in the pod holder and coffee spout. It is therefore important to keep these items clean. All parts can be cleaned in hot water with some dishwashing liquid, or in the dishwasher. 
  2. The way the coffee pod is placed in the pod holder. ;
    If you don't place the coffee pod(s) correctly, water may escape along the edges of the pod or pods instead of running through the coffee.
    This results in less foam on the coffee.

    To place the pod(s) correctly:

    Make sure the coffee inside the coffee pods is distributed evenly.
    Place the pods with the convex side pointing downward in the center of the pod holder.
    Make sure you use the correct number of pods and press the correct button. Do not use the same coffee pod twice.
    To make one cup of coffee: use one pod in combination with the 1-cup pod holder and the 1-cup button.
    To make two cups of coffee: use two pods in combination with the 2-cup pod holder and the 2-cup button.
     
  3. The SENSEO® machine needs to be descaled. 
    Keeping your SENSEO® machine free of scale to ensure an optimal foam layer on your coffee.
  4. If you have more coffee in your cup but less foam, the pod holder is damaged.
    You can order a new pod holder through Philips Online store. If you have more questions on how and where to order spare parts and accessories, we advise you to contact the Philips Consumer Care Center in your Country. Contact Page

If the above solutions did not help to solve your problem, please contact the Philips Contact Page

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