When the machine needs servicing or you contact the Philips Consumer Care Center (Contact Page) with a question, we advise you to write down the correct type and serial number of your SENSEO® model beforehand.
These numbers can be found on a plate on the bottom of your machine.
When you turn the machine upside down to read the plate, make sure the water reservoir is empty.
The model number is in the upper left corner. It starts with: TYPE HD 78xx
The serial number is in the bottom right corner.
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