Question

I can't find my FlexCare Platinum handle number HX9150 on the Sonicare or Find Your Product web pages.

Answer

If the number displayed on the bottom of your FlexCare Platinum handle is HX9150, that's okay -- your product is an authentic Sonicare FlexCare Platinum and is fully supported by the Sonicare servicing policy. If the number on your Sonicare handle begins with HX91 followed by additional digits then your handle is in the FlexCare Platinum family of products and is fully supported. This includes the following products:

HX9110/xx
HX9112/xx
HX9141/xx
HX9143/xx
HX9146/xx
HX9170/xx
HX9172/xx
HX9181/xx
HX9182/xx
HX9183/xx
HX9186/xx

xx = all additional numbered versions

If you have any questions about your Sonicare please contact the Philips Support Center at the number found on the product support page.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to to answer your question better?